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Welcome
Welcome to the course Public Relations: Communication tools with which you can acquire the knowledge necessary to master public relations and customer service tools in the tourism sector
This title is one of the 3 parts that make up Protocol and PR in Tourism the complete course with which you can acquire the necessary knowledge to apply the techniques of institutional and business protocol and master public relations and customer service tools in the tourism sector
If you are interested in doing it in a complete way you can register here
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- Coordinate the operations of the different types of events, providing assistance to customers in cases that require it
- Attend to contingencies, unforeseen and complaints that may arise and affect travelers and situations, solving the problems that cause allowing a proper development of the service
- To apply the quality protocols in the services, as well as in the post-sale actions, looking for the satisfaction of the client
Objectives
General
Acquire knowledge related to public relations, both in its theoretical and practical dimension, as an instrument oriented to the development of information and communication actions in the tourist field
Specific
- To master basic social norms in order to function naturally in institutional and business events and celebrations
- Use the communication elements as a vehicle for image transmission
- To know the regulations in force regarding the state and autonomous institutional protocol
Course Syllabus
- Communication with clients
- Management of complaints, claims and suggestions
- Attitudes of attention and information to the client
Teaching Team
Julia Feo Malvís
Senior Technician in Tourist Guide, Information and Assistance
Technician in Tourist Information
AVSEC (AVIATION SECURITY) Trainer Certified and authorized by AESA (State Agency for Air Safety)
Freelance Teacher in Company
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form