Welcome
We welcome you to a selection of the contents of the Customer Service course with which you will learn some of the fundamental aspects of a fundamental area in the business world
If, after viewing this content, you are interested in taking the full course and obtaining the certificate, you can register here
With the complete course you will specialize in the main aspects of customer service within the company which will allow you to place your organization above its competitors and obtain better results
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- Manage customer care and information services and customer, consumer and user complaints and claims, providing a quality service to achieve full customer satisfaction and the transmission of a good image of the company or organization
Objectives
General
To know and control all aspects related to customer service within an organization or entity
Specific
- Organize the customer service department, defining its functions and structure and its relationship with other departments, in order to convey the most appropriate image of the company or organization
- Use communication techniques in customer, consumer or user service situations, providing the requested information
- To organize a customer information system that optimizes the cost and time of processing and access to it, applying both manual and computerized organization and archiving techniques
- Identify the different consumer and user protection bodies and institutions, analysing the competences of each of them
- Manage customer, consumer or user complaints and claims, applying communication and negotiation techniques to reach consensus solutions between the parties
- To know the processes of mediation and of arbitration of consumption to solve situations of conflict in the matter of consumption, applying the in force legislation
- Drawing up a quality plan and improving the customer, consumer or user service process, applying techniques to control and evaluate the effectiveness of the service
Course Syllabus
- Customer service
- The quality of the service
- Basic recommendations
- Concepts
- Communication when informing
- Handling of complaints and claims
Teaching Team
María Victoria Sánchez-Migallón Parra
Integral Business Advisor
Accredited teacher for imparting Certificates of Professionalism related to customer service ADGG0108, ADGG0208, SSCI0312, IFCD0210
Lawyer specialized in Civil, Criminal and Constitutional Law
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form
