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Welcome
We welcome you to the course Tourist Information Services with which you will acquire and share knowledge on everything related to the design of communication and dissemination of the wide range of products and services required by tourists even before starting their trip, and on tourism promotion and visitor information as the main functions of a tourist office
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- Advise and inform tourists at information points as well as at travel or destination, taking into account basic protocol standards, using the most appropriate technical means depending on the customer, and thus achieve a satisfactory service and visitor loyalty
- To guide and assist travellers in trips, transfers or visits, using communication strategies, achieving their satisfaction
- Structure each tourist information system by organizing the necessary resources
- To design the plan of attention to the public of a system of tourist information adapting the organigram and rest of resources
- Communicate the products and services of information systems by disseminating the tasks performed by them
Objectives
General
To provide the student with the necessary tools to know the structure of the different communication channels that are used in the dissemination of tourist information; for which he will need to know how to identify and analyse the needs that are demanded according to the different types of information centres and services, as well as to know in depth the function and procedures in the management of the information that can be applied
Specific
UF 1. Description of tourist information systems
- To study the potential of the different territorial areas and of the tourist market of the area
- Detect existing institutional support
- Analyze the necessary information in order to promote the destination
UF 2. Definition of types of tourist information offices and their purposes
- Design and modify territorial-based tourism products to meet the expectations of tourism demand and make the most of the resources and services offered by the environment
- Propose promotion and marketing actions for tourist destinations with a view to launching consolidation, setting the appropriate prices
- To value the real interests of the different groups of the population
UF 3. Structuring of tourist information services and their aims
- Advise and inform tourists at information points as well as at travel or destination, taking into account basic protocol standards, using the most appropriate technical means depending on the customer, and thus achieve a satisfactory service and visitor loyalty
- To guide and assist travellers in trips, transfers or visits, using communication strategies, achieving high levels of satisfaction
- TConsult the needs and preferences of visitors
- To facilitate the knowledge of the territory
- Promote tourist resources
UF 4. Design of the public service plan in information offices
- To inform and guide tourists and travellers, encouraging respect for the richness of cultural and natural heritage
- Coordinate the operations of the different types of events, providing assistance to customers in cases that require it
- Present information in a simple and understandable way
- Take into account universal accessibility criteria
- Provide up-to-date, complete and detailed information
UF 5. Communication and dissemination of tourist information system services and products
- Disseminate all the resources of the territory
- Manage tourist information and distribution units
- Manage events
- Contribute to the creation of quality tourism
- Promote tourist establishments and businesses in the territory
- Seek the satisfaction of the visitor
Course Syllabus
- Description of tourist information systems
- Definition of types of tourist information offices and their purposes
- Structuring of tourist information services
- Design of the public service plan in information offices
- Communication and dissemination of tourist information system services and products
Teaching Team
Julia Feo Malvís
Tourist Information Technician
Expertise in Tourist Information Services
AVSEC trainer (AVIATION SECURITY) Certified and authorized by AESA (State Aviation Safety Agency)
Freelance teacher in Company
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form
