Customer service: Information systems and data protection

Welcome to the course Customer Service: Information systems and data protection with which you will specialize in the main aspects relating to customer information and the protection and processing of their data.
This title is one of the 5 parts that make up Customer Service, the complete course with which you will specialize in the main aspects of customer service within the company which will allow us to place our organization above its competitors and get better results.

If you are interested in doing it in a complete way you can register here

The completion of this course will help you to achieve the following professional competencies:

• To manage the services of attention and information to the client and of complaints and claims of the client, consumer and user, giving a quality service to achieve the full satisfaction of the client and the transmission of a good image of the company or organization

General

Organize a customer information system that optimizes the cost and time of processing and access to it, applying techniques of organization, archiving and data protection

Specific

• Organize the information system to the client, consumer or user, providing the requested information with quality standards
• Identify the different requirements and guidelines related to data processing and data protection
• Apply organization and archiving techniques, both manual and computer

1. The archive in the company
2. Classification systems
3. Document processing and organization
4. Documentation and correspondence
5. Databases
6. CRM

If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form