$
The euro is equal to $.
Welcome
Welcome to the course Customer Service: Management of complaints and claims with which you will specialize in a fundamental process in the relationship with customers, users and consumers to ensure their satisfaction and commitment
This title is one of the 5 parts that make up Customer Service, the complete course with which you will specialize in the main aspects of customer service within the company which will allow us to place our organization above its competitors and get better results
If you are interested in doing it in a complete way you can register here
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- To manage the services of attention and information to the client and of complaints and claims of the client, consumer and user, giving a quality service to achieve the full satisfaction of the client and the transmission of a good image of the company or organization
Objectives
General
To know and control all aspects related to the management of complaints and claims, their treatment and arbitration systems and relations with third parties
Specific
- Identify the different consumer and user protection bodies and institutions, analysing the competences of each of them
- Manage the complaints and claims of the client, consumer or user, applying communication and negotiation techniques to reach consensus solutions between the parties
- Knowledge of consumer mediation and arbitration processes to resolve conflict situations in consumer matters, applying current legislation
Course Syllabus
- Organization of the department and quality plan
- Information systems and data protection
- Consumer/user protection
- Communication techniques
- Complaints and claims management
Teaching Team

María Victoria Sánchez-Migallón Parra
Integral Business Advisor
Accredited teacher for imparting Certificates of Professionalism related to customer service ADGG0108, ADGG0208, SSCI0312, IFCD0210
Lawyer specialized in Civil, Criminal and Constitutional Law
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form