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Welcome
Welcome to the course Attention to the visitor in tourist information offices that will help you to become a professional of the tourist activity perfectly formed, updated and adapted to the new markets and technologies in a sector where it is required that the services of tourist information are adapted to the travellers of the 21st Century. Do not miss the opportunity and enter your tourist information office
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- Structure each tourist information system by organizing the necessary resources
- To design the plan of attention to the public of a system of tourist information adapting the organigram and rest of resources
- Communicate the products and services of information systems by disseminating the tasks performed by them
Objectives
General
To provide the student with the necessary tools to know which should be the ideal profile of the tourist informant to develop his work of attention to the visitor; from where the information that is transmitted comes and which are the means or channels of communication that are used in the transmission of that information
Specific
- Coordinate the operations of the different types of events, providing assistance to customers in cases that require it
- Present information in a simple and understandable way
- Take into account universal accessibility criteria using information sources
- Contribute to the creation of quality tourism through personalized attention
- Disseminate all the resources of the territory
- Manage tourist information and distribution units
- Manage events
- Promote tourist establishments and companies in the territory
- Seek the satisfaction of the visitor
Course Syllabus
- Design of the public service plan in information offices
- Communication and dissemination of tourist information system services and products
Teaching Team
Julia Feo Malvís
Superior Technician in Tourist Guide, Information and Assistance
Tourist Information Technician
Expertise in Tourist Information Services
AVSEC trainer (AVIATION SECURITY) Certified and authorized by AESA (State Aviation Safety Agency)
Freelance teacher in Company
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form
