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Welcome
Welcome to the course Customer Service: Organization of the department and quality plan with which you will specialize in the organization of a fundamental department today to position your company in the market
This title is one of the 5 parts that make up Customer Service, the complete course with which you will specialize in the main aspects of customer service within the company which will allow us to place our organization above its competitors and get better results.
If you are interested in doing it in a complete way you can register here
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- To manage the services of attention and information to the client and of complaints and claims of the client, consumer and user, giving a quality service to achieve the full satisfaction of the client and the transmission of a good image of the company or organization
Objectives
General
Organize the customer service department, defining its functions and structure and its relationship with other departments, to convey the most appropriate image of the company or organization
Specific
- Organize the customer service department
- Define service functions, structure, and relationships with other departments
- Get to know contact center services
- Develop a quality plan and improve the process of customer service, consumer or user, applying techniques for monitoring and evaluating the effectiveness of the service
Course Syllabus
- Organization of the company
- Customer Service
- The Contac Centers
- Quality of service
- Evaluation, control and improvement of customer service
Teaching Team
María Victoria Sánchez-Migallón Parra
Integral Business Advisor
Accredited teacher for imparting Certificates of Professionalism related to customer service ADGG0108, ADGG0208, SSCI0312, IFCD0210
Lawyer specialized in Civil, Criminal and Constitutional Law
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form