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Welcome
Welcome to the course Customer Service: Protection of the consumer/user with which you will specialize in the attention and care of both to achieve their satisfaction and a good image for your company
This title is one of the 5 parts that make up Customer Service, the complete course with which you will specialize in the main aspects of customer service within the company which will allow us to place our organization above its competitors and get better results
If you are interested in doing it in a complete way you can register here
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- To manage the services of attention and information to the client and of complaints and claims of the client, consumer and user, giving a quality service to achieve the full satisfaction of the client and the transmission of a good image of the company or organization
Objectives
General
Elaborate a complete customer service process that guarantees a complete optimization in the relationship with the consumer and user, both face-to-face and telematic
Specific
- Know and interpret the correct concept of consumer and user interpreting and correctly applying their differences
- Identify the rights of consumers and users, as well as the different bodies and institutions for consumer and user protection, analysing the competences of each of them
Course Syllabus
- Consumer and user
- Consumer and user protection and rights
Teaching Team
María Victoria Sánchez-Migallón Parra
Expertise in customer service and business implementation
Integral Business Advisor
Accredited teacher for imparting Certificates of Professionalism related to customer service ADGG0108, ADGG0208, SSCI0312, IFCD0210
Lawyer specialized in Civil, Criminal and Constitutional Law
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form