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Welcome
Welcome to the course Customer Service: Communication techniques with which you will learn to communicate with the client, consumer or user using the most appropriate modality for each situation
This title is one of the 5 parts that make up Customer Service, the complete course with which you will specialize in the main aspects of customer service within the company which will allow us to place our organization above its competitors and get better results
If you are interested in doing it in a complete way you can register here
Professional Competences
The completion of this course will help you to achieve the following professional competencies:
- To manage the services of attention and information to the client and of complaints and claims of the client, consumer and user, giving a quality service to achieve the full satisfaction of the client and the transmission of a good image of the company or organization
Objectives
General
To use communication techniques in situations of attention to the client, consumer or user, providing the requested information with the highest quality
Specific
- Know the different types of communication applicable in the company
- To specialize in the communication at the time of informing
- Apply social skills in dealing with the client, user and consumer
- Master oral, telephone and written communication techniques
Course Syllabus
- Communication in the company
- Social skills
- Oral communication
- Written communication
Teaching Team

María Victoria Sánchez-Migallón Parra
Expertise in customer service and business implementation
Integral Business Advisor
Accredited teacher for imparting Certificates of Professionalism related to customer service ADGG0108, ADGG0208, SSCI0312, IFCD0210
Lawyer specialized in Civil, Criminal and Constitutional Law
Do you want to know more?
If you are interested in this course or other courses in our catalogue and need more information, you can contact us through the following form